![]() ![]() ![]() For example, the request type Fix an account problem is a Service Request issue type that uses the Request Fulfilment View/Edit Screen. ![]() In your service projects, request types are associated with issue types that link to the relevant screens. Want to modify the issue view for all of the request types that share the same issue type Modify the issue view for a specific request type Learn more about configuring the issue view for a request type. These fields are configured under the Issue view tab, under Hidden when empty fields on the request type configuration page. Now, fields are hidden under the Show more link unless values have been entered. In the previous issue view, fields weren’t shown unless they have a value. Show X more fieldsįields shown above the Show X more fields link are usually considered always-important, while fields nested under the link are considered sometimes-important. Now, fields are visible by default, regardless of whether or not they have a value.Ĭonfigure multi-line fields under the Issue view tab under Description fields on the request type configuration page. In the previous issue view, fields would only show when they have a value. Your application link will be created.Multi-line fields allow your agent to add more information to the request.
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